Raplesy Tours & Transfers - Business Policy

1. Booking & Reservations

• All bookings must be confirmed at least 24 hours before the scheduled tour date.
• Clients can book through our website, by phone, email, or through authorized agents.
• Full names and contact information are required to confirm bookings.

2. Payment Policy

• Payment can be made by cash (VUV), bank transfer, or other accepted local methods.
• For group or custom tours, a 30% deposit may be required to secure the booking.
• Receipts will be issued upon confirmation of payment.

3. Cancellation & Refund Policy

• Cancellations must be made at least 12 hours before the tour to qualify for a full refund.
• No refunds will be issued for no-shows or late cancellations.
• Tours canceled by Raplesy (e.g., due to weather or emergency) will be fully refunded or rescheduled.

4. Safety & Liability

• All guests must follow safety instructions provided by guides or drivers.
• We are not liable for lost items, personal accidents, or injuries caused by client negligence.
• We recommend guests secure personal travel insurance before participating in any tour.

5. Privacy & Confidentiality

• Client information will be treated with strict confidentiality and will not be shared without consent.
• Booking data is securely stored and only used for service delivery and communications.

6. Respect for Culture & Environment

• Guests are expected to respect local customs, traditions, and communities.
• Littering is strictly prohibited on all our tours. We promote eco-friendly tourism practices.
• Wildlife must not be disturbed during any nature or eco tours.

7. Customer Service

• We strive to provide professional, friendly, and prompt service at all times.
• Complaints or feedback can be submitted via our website or directly to our team for prompt resolution.